Privacy Policy

Last Updated: April 24, 2025

1. Introduction Impact Digital Services Pvt Ltd (“we,” “us,” or “our”) operates the website www.yatraveda.life (the “Website”), which provides spiritual and religious travel experiences. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website and Services. By using our Website, you consent to the practices described in this Privacy Policy.  

2. Information We Collect We may collect the following types of personal information from you:  

• Contact Information: Name, email address, phone number, postal address.  
• Booking Information: Details of the travel experiences you book, including dates, destinations, and any specific preferences or requirements.
• Payment Information: Credit card details or other payment information necessary to process your bookings. Please note that we may use third-party payment processors that have their own privacy policies.
• Account Information: If you create an account on our Website, we may collect your username and password.
• Usage Data: Information about how you use our Website, including your browsing history, pages visited, and IP address.
• Communication Data: Records of any communication you have with us, including emails and customer service inquiries.
• Marketing Preferences: Information about your preferences for receiving marketing communications from us.
• Sensitive Personal Information: In some cases, you may voluntarily provide us with information related to your religious beliefs or health conditions if relevant to your travel experience (e.g., dietary restrictions for religious reasons or mobility issues). We will only collect and process this information with your explicit consent.

3. How We Collect Your Information We collect your personal information in the following ways:

• Directly from you: When you create an account, make a booking, contact us, subscribe to our newsletter, or fill out forms on our Website.
• Automatically: Through cookies and similar tracking technologies when you browse our Website. This may include your IP address, browser type, operating system, referring URLS, and pages viewed.  
• From third parties: We may receive information from our business partners, such as payment processors and analytics providers.

4. How We Use Your Information We may use your personal information for the following purposes:

• To process and manage your bookings and provide the Services you request.
• To communicate with you about your bookings, inquiries, and account.
• To personalise your experience on our Website and tailor our Services to your preferences.
• To send you marketing communications about our travel experiences and promotions, where permitted by law. You can opt out of these communications at any time.
• To improve our Website and Services, including conducting data analysis and research.
• To detect, prevent, and address technical issues, security incidents, and fraud.
• To comply with legal obligations and respond to legal requests.
• To process payments and prevent fraudulent transactions.

5. How We Share Your Information We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who assist us in providing our Services, such as payment processors, hosting providers, email marketing services, and analytics providers. These providers are contractually obligated to protect your information.  
• Travel Partners: Hotels, local guides, transportation companies, and other partners involved in fulfilling your travel bookings.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.  
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process (e.g., a court order or government request).  
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

6. International Data Transfers Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws in your country. We will take appropriate safeguards to ensure that your personal information remains protected by this Privacy Policy and applicable laws.  

7. Security of Your Information We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

8. Your Rights Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.  
• Rectify inaccurate or incomplete personal information.
• Erase your personal information under certain circumstances.
• Restrict the processing of your personal information.
• Object to the processing of your personal information.  
• Withdraw your consent at any time (where processing is based on consent).
• Complain to a data protection authority. To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

9. Cookies and Similar Technologies We use cookies and similar tracking technologies to collect information about your browsing activities on our Website. Cookies are small text files that are stored on your device. We use cookies to:  

• Enhance your browsing experience.
• Personalise content and advertisements.
• Analyse website traffic and usage.
• Remember your preferences. You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our Website.  

10. Links to Other Websites Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  

11. Data Retention We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide you with our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purposes.  

12. Children’s Privacy Our Website and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.  

13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically.  

14. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:  

Impact Digital Services Pvt Ltd

2^nd Floor

Choudhury and Sons Bld

Ghitorni

New Delhi

Email enquiries@yatraveda.life